CASE II :

A Taxonomy Of Knowledge Management Software Tools: Origins And Applications

Abstract

A large number of tools have been deemed to be knowledge management tools. In this paper we examine, evaluate and organize a wide variety of such tools, as we look at their origins and their opportunities in the knowledge management arena, by examining the literature related to the selection and evaluation of the knowledge management tools available on the software market.

Keywords: Knowledge management tools; Information technology; Functionality

1. Introduction

This paper has restricted the discussion of knowledge management tools, to only look at the knowledge management tools are either:

-          Established information technology based tools borrowed from other disciplines that have entered into our knowledge management arena as information technology tools with extended functionality, or

-          Information technology based tools that have been designed as knowledge management tools from their inception.

Because both styles of tools are becoming increasingly important in many of the stages of knowledge management, the paper will investigate whether the `Established information technology based tools' are being successfully utilized in the apparently `new' field of knowledge management and how they compare and contrast with the tools in the knowledge management arena that have been designed as knowledge management tools from their inception.

The organization of the paper is as follows. Knowledge management tools are defined in Section 2 along with a review of technology, evaluating knowledge management tools, and the attributes associated with knowledge management tools.

Section 3 looks at the `Classification of knowledge management tools', as a result of the analysis of the avail-able literature on knowledge management. The paper has classified and sub-classified the requirements of knowledge management with a view of mapping the tools with this classification, according to the tools primary function. The paper will divide the knowledge management tools into taxonomies. Section 4 concludes the paper. Due to space limitations, the Appendix containing200 technology product descriptions is not shown in this paper. This appendix may be obtained by emailing the author at either peter.tyndale@eds.com orpeter@newhouse.demon.co.uk.

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#Binus#Sistem Informasi#Knowledge Management#Tugas GSLC Pert 7(17-18) Case Study II